Free delivery on orders over £50.

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FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

General

No. You can enter your details and check out as a guest.

All of our products are handmade and unique, so stock levels can change frequently. We make every effort to display current and accurate product inventory online. If you order an item and the availability changes, we will contact you directly as soon as this happens.

Information on UK delivery costs can be found here. For all non-UK deliveries, please contact our Customer Services team for a quote.

All UK orders over the price of £75 will receive free standard shipping (excluding furniture).

Yes, we offer worldwide shipping. Please contact our Customer Services team for a custom quote based on purchased and delivery destination.

Some furniture items incur additional delivery charges, based on size and weight. If this is the case, we will let you know.

All smaller UK orders are sent out via Royal Mail untracked, larger orders will be sent via a tracked courier and we will provide tracking details on your dispatch email. All UK Next Day Delivery and international orders are also sent out via a tracked courier, you can track your order using your tracking number on your dispatch confirmation email.

We accept the following methods of payment: Bacs transfer, MasterCard, American Express, Delta, Solo, Visa Electron and PayPal.

We work diligently to ship all orders in a timely manner. We aim to dispatch all orders received before 12 pm, the same day the order is received.

On all UK standard deliveries, please allow up to 3 working days to receive your order.

On all UK next day deliveries, please allow one working day to receive your order.

Orders received after 12 pm will be dispatched the following working day.

Please note, orders will not be dispatched after 2pm Friday, over the weekend, or on Bank Holidays.

For all international deliveries, please contact us directly prior to ordering for delivery times.

Our UK next day delivery cut off is 12 pm.

Check your dispatch note first (the form inside your parcel) to see a list of the exact items that should have been delivered. If something is listed, but not in your parcel, please contact our Customer Service team.

We carefully inspect your order prior to shipment and aim to pack all items as carefully as possible. Unfortunately, occasionally some of our more delicate items can be damaged in transit. If an item arrives broken or damaged, please contact our Customer Service team to arrange a replacement.

Contact us and we'll be glad to help.

Of course. Click here to apply for a trade account.

Yes. All of our items are 100% fair trade. We are proud members of the British Association for Fair Trade Shops (BAFTS).

We are constantly aiming to improve ourselves and welcome any feedback. Please email hello@dassieartisan.co.uk and allow up to 24 hours for a response.

Products

Due to the handmade nature of our products, each product is truly unique, which is something we celebrate as artistry. If you are unhappy with an item you have received, please follow our usual returns procedure.

Unfortunately we are unable to offer custom orders at this time.

Our Beer Bread typically has a nine month shelf life. Please check your individual pack for an exact date.

No bread maker is required for our Beer Bread, the beer does all the hard work for you!

Our Herb mix consists of a mixture of Basil and Wild Rocket seeds. Our Flower mix consists of a mixture of Alyssum and Poppy seeds.

The seeds should be planted within one year.

Yes, all our ceramics are oven, microwave and dishwasher safe.

Returns

Please contact our Customer Service team to cancel an order and prevent shipment. If an order has already been sent down to our warehouse to be dispatched, you will need to follow normal returns procedure.

Please visit our Refunds & Exchanges page for full returns policy.

Once we have received the item(s) and confirm it is in its original condition with original packaging and tags, we will issue a refund. Typically, refunds appear on your credit card statement within 3-5 working days.

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