If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
No. You can enter your details and check out as a guest.
All of our products are handmade and unique, so stock levels can change frequently. We make every effort to display current and accurate product inventory online. If you order an item and the availability changes, we will contact you directly as soon as this happens.
Information on UK delivery costs can be found here. For all non-UK deliveries, please contact our Customer Services team for a quote.
- Free delivery - orders over £75
- Standard delivery - £2.95 (2-3 working days)
- Next day delivery - £8.95
All UK orders over the price of £75 will receive free standard shipping (excluding furniture).
Yes, we offer worldwide shipping. Please contact our Customer Services team for a custom quote based on purchased and delivery destination.
Some furniture items incur additional delivery charges, based on size and weight. If this is the case, we will let you know.
All smaller UK orders are sent out via Royal Mail untracked, larger orders will be sent via a tracked courier and we will provide tracking details on your dispatch email. All UK Next Day Delivery and international orders are also sent out via a tracked courier, you can track your order using your tracking number on your dispatch confirmation email.
We accept the following methods of payment: Bacs transfer, MasterCard, American Express, Delta, Solo, Visa Electron and PayPal.
We work diligently to ship all orders in a timely manner. We aim to dispatch all orders received before 12 pm, the same day the order is received.
On all UK standard deliveries, please allow up to 3 working days to receive your order.
On all UK next day deliveries, please allow one working day to receive your order.
Orders received after 12 pm will be dispatched the following working day.
Please note, orders will not be dispatched after 2pm Friday, over the weekend, or on Bank Holidays.
For all international deliveries, please contact us directly prior to ordering for delivery times.
Our UK next day delivery cut off is 12 pm.
Check your dispatch note first (the form inside your parcel) to see a list of the exact items that should have been delivered. If something is listed, but not in your parcel, please contact our Customer Service team.
We carefully inspect your order prior to shipment and aim to pack all items as carefully as possible. Unfortunately, occasionally some of our more delicate items can be damaged in transit. If an item arrives broken or damaged, please contact our Customer Service team to arrange a replacement.
Contact us and we'll be glad to help.
Of course. Click here to apply for a trade account.
Yes. All of our items are 100% fair trade. We are proud members of the British Association for Fair Trade Shops (BAFTS).
We are constantly aiming to improve ourselves and welcome any feedback. Please email email@example.com and allow up to 24 hours for a response.
Due to the handmade nature of our products, each product is truly unique, which is something we celebrate as artistry. If you are unhappy with an item you have received, please follow our usual returns procedure.
Unfortunately we are unable to offer custom orders at this time.
Our Beer Bread typically has a nine month shelf life. Please check your individual pack for an exact date.
No bread maker is required for our Beer Bread, the beer does all the hard work for you!
Our Herb mix consists of a mixture of Basil and Wild Rocket seeds. Our Flower mix consists of a mixture of Alyssum and Poppy seeds.
The seeds should be planted within one year.
Yes, all our ceramics are oven, microwave and dishwasher safe.
Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth or chamois; this helps maintain or bring back its shine. If necessary, you can use a mild washing up liquid with warm water and a soft toothbrush, then rinse with clean water and pat dry with a soft cloth.
Avoid using ‘dip’ polish or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time. We do not recommend the use of any jewellery polishing cloths which have been treated with cleaners or polishing agents.
Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing.
Your jewellery is particularly susceptible to damage from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, suntan lotion and deodorant.
Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight.
Do not swim or shower while wearing gold-plated jewellery, and remove rings when washing your hands. Chlorine, salt water and fresh water can damage precious metals and gemstones by dulling or eroding them. Gold is particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.
Some stones can also be quite porous, which is why you shouldn’t leave these kinds of stones immersed in water for too long. Liquids and oils can seep into the gems through the tiny cracks between the crystals, causing permanent discolouration and damage. In addition, porous gems should not be worn to a beach or other hot, extreme environments.
18ct GOLD PLATED
Dassie Artisan's Statement pieces are produced in 18ct Gold Plated Brass Metal with a layer of 18ct gold in a 2 micron thickness. There’s also a layer of anti-tarnish on top for good measure!
Dassie uses semi-precious gemstones and crystals that are hand sourced for the clarity and depth of colour. Our team work to create our own special shapes and hand cuts to make our gemstones unique. Each gemstone has a special colour, birthplace and story. Some tell a story or are believed to have special powers, but all of them share a common beauty.
SOURCING METALS AND GEMSTONES
At Dassie Artisan, we are committed to ensuring that our stones and metals are responsibly sourced and our suppliers and factories audited and have the certification available should you wich to see it.
Please contact our Customer Service team to cancel an order and prevent shipment. If an order has already been sent down to our warehouse to be dispatched, you will need to follow normal returns procedure.
Please visit our Refunds & Exchanges page for full returns policy.
Once we have received the item(s) and confirm it is in its original condition with original packaging and tags, we will issue a refund. Typically, refunds appear on your credit card statement within 3-5 working days.