Returns & Refunds

If you are unhappy with any of the products you buy from us, you’re able to return these within 30 days from receiving your delivery. We are not able to offer free returns based on change of mind, but will supply you with a return label in all small parcels measuring 45cm long 35cm wide 16cm thick with a max weight 2kg.

Please note the cost for using this service is  £2.50, and this will be deducted from your refund.

For bigger parcels shipped with DPD we can supply you with a return label upon request, at the cost of £7.95.

If you wish to return any furniture items please get in contact with us and we will be happy to assist and get you a quote for this shipping cost.

We are not currently able to offer return labels for orders outside the UK.

Please return unwanted items to:

Dassie Artisan,
The Grain Store, Moat Farm,
Whetsted Road, Five Oak Green,
TN12 6RR
UK 

Please ensure you obtain proof of posting/courier details and that all items are returned unused and in their original packaging.

Please note that all returns must have your contact details and order number clearly stated and failure to do so might result in a delay of processing your return to us.

Once we have received the products back from you, we will gladly replace your purchase or, in the case of unavailability refund your purchase.

Please allow up to 7 days for a refund to appear on your account.

Damaged & Incomplete orders

We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any problems within 5 working days by calling our Customer Service team on 01290 211147 or emailing us at returns@dassieartisan.com