Shipping & Delivery

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any expected delays.

The courier will leave a card to rearrange delivery should no one be home to sign for your parcel. If there are any delays in processing your order we will inform you as soon as possible. If you require a larger quantity of a certain item that is shown on the website, please contact us before placing an order.

Handmade: Due to the handmade nature of our creations, each item is truly unique and no two will ever be identical. Any imperfections should be celebrated as a testament to the hard work of our talented artisans. We believe this adds to their beauty and charm.

Stock Levels: Due to the handmade nature of our products this can, at times, mean items are temporarily out of stock. As part of adhering to fair trade principles, we allow our suppliers long lead times to ensure our artisans are working in fair conditions and too realistic timelines. If an item is out of stock, we will let you know and give you an expected delivery date which can, on occasion, change due to factors out of our control. We apologise for any inconvenience this may cause.

Backorders: Once an order is received we will invoice you for the items in stock and place the out of stock items on backorder, with delivery free of charge (UK only). Once the items are back in stock we will invoice you. If you are an account customer, we will send the items out to you as soon as the stock arrives. If you wish to change quantities or add to your backorder at any time to take advantage of the free delivery, please contact our Customer Service team. If you wish to cancel your backorder at any point, please let us know.

If you are unhappy with any of the products you purchase from us, you are able to return these within 14 days from receiving your delivery. We are not able to offer free returns based on your change of mind but will supply you with a return label in all small parcels. Please note the cost for using this service is £2.50 and this will be deducted from your refund.If you are unhappy with any of the products you buy from us, you’re able to return these within 30 days from receiving your delivery. We are not able to offer free returns based on change of mind, but will supply you with a return label in all small parcels measuring 45cm long 35cm wide 16cm thick with a max weight 2kg.

Please note the cost for using this service is  £2.50, and this will be deducted from your refund.

For bigger parcels shipped with DPD we can supply you with a return label upon request, at the cost of £7.95.

Delivery Methods

All large UK orders are sent via 24 hours tracked courier. Once your order has been dispatched, you will receive an email with your tracking details.

Below shipping rates apply to the following countries:


DESTINATION:


DELIVERY METHOD:


TIMEFRAME:


DELIVERY COST:

UK MAINLAND

Standard

3-5 Business Days

 FREE

UK MAINLAND

Express NEXT DAY (Orders places before 12 pm Mon-Thu. Signature required on delivery)

1 Business Days

£7.95

Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, Republic of Ireland

Standard

3-5 Business Days

£10.00 / €12.00

Austria, Belgium, Czech Rep, France, Germany,

Luxembourg, Netherlands, Hungary

Standard

3-5 Business Days

£10.00 / €12.00

Denmark, Estonia, Finland,

Italy, Poland, Portugal,

Slovenia, Slovakia, Spain and Sweden

Standard

3 - 6 Business Days

£12.00 / €14.00

Bulgaria, Croatia, Greece, Latvia, Lithuania, Romania, and Switzerland

Standard

3 - 6 Business Days

£17.00 / €19.00

Norway and Iceland

Standard

6+ Business Days

£25.00 / €27.00


If you are unable to locate your country or rate please email us, we will adjust the system or give a manual quote for shipping.

Due to the nature of our products, some items will be shipped in oversized cartons and/or pallets, which may result in higher freight costs i.e. furniture.

Additional Information

If there’s something you can’t find here, feel free to get in touch with us directly.

Please call our Customer Service Team on +44 (0) 1290 211 147 / +44 (0) 1892 546 385

between 9:00 am to 5.00 pm Monday - Friday or send an email to hello@dassieartisan.com